Frequently Asked Questions About Udio's Management Software

WHAT ARE UDIO'S SYSTEM REQUIREMENTS?

Udio is a completely web-based system. This means that nothing needs to be downloaded or installed onto your computer. All that is required for Udio to operate is a device such as a computer, laptop or tablet that is connected to the internet.

CAN I TRY UDIO BEFORE I BUY?

Certainly. We understand that making a change to your management software and systems can be a big decision. To give you a good idea of what you’re getting into, we offer a free online instant demo (no credit card required) where you can explore and experiment all you like. Try it by clicking here.

WHERE CAN I GET SUPPORT?

For general queries and enquiries we have monitored email response during business hours (AWST). Simply email help@udiosystems.com.  For more urgent technical issues, our technical support team is available 24/7 to manage any critical issues.

CAN MORE THAN ONE PERSON USE UDIO AT A TIME?

Yes, you can have up to 10 people logged into your Udio account at once per facility.

AM I TIED UP IN A LONG TERM CONTRACT?

No. Udio operates using a monthly subscription. You pay every month and can cancel your subscription at any time.

ARE YOU ABLE TO HELP ME IMPORT MY DATA?

Yes. Udio has a powerful import feature that can import your customers details. With just a few simply clicks, you’ll be able to import all your customer details into Udio. We also offer more advanced migration services to help you book your students into their lessons. 

Simply get in touch with us our migration team to discuss a solution for you. Please email us at: hello@udiosystems.com  

HOW MUCH DOES UDIO COST?

Udio operates on a monthly subscription system. Our prices start from as little as $75 per month and extra class management features can be included for an extra cost.

See our full pricing table here.

IS THE PRICING BASED ON NUMBER OF USERS OR CUSTOMERS?

Our pricing is based solely per facility and can have up to 10 users using Udio at one time per facility. Whether you have 10 or 10,000 customers the price is the same.   

WHERE IS THE DATA STORED AND INFRASTRUCTURE HOSTED? 

All data is stored and processed in Sydney, Australia.We use Amazon Web Services platform.