The Issues tab highlights any unresolved issues that your
facility has. Issues are mainly incorrect set up of a billing account i.e. the
set up is missing a 'Bill Payer' or they have an incorrect email address.
- Click on the Issues tab. You will see what the issue is; i.e.
whether it is a missing email address or a missing billing account id.
- On this page it will also show you the 'Facility' where the issue
has occured, the 'Action,' 'When' the issue has occurred and finally a column
indicating whether the issue has been resolved.
To resolve an issue click on the underlined email address or the billing account number.
- Review the Error message. If the email address needs to be
updated, click on the Person and update the email address.
- Go back into the issue and click ‘Mark as Resolved.’
- If it is a billing account issue, click on the billing
account and correct the error.
- Then go back to the issue and click 'Mark as Resolved.'