Customer Enquiry

When a customer has an enquiry regarding their booking, account or details:

  1.        Go to the ‘People’ section and enter either the family name, first and last name of one of the children or parent, or scan a membership card
  2.        Click on search or hit enter
  3.        From here select the correct customer. If two customers have the same name, you can identify each by date of birth, next booking details or membership card number
  4.        Click on the name to view their details.

From here, you can view all the customers’ information such as date of birth, contact details, invoices owing, upcoming lessons, view achievements and course completion information.