Go to the profile page of one of the people.
Click ‘View Accounts’ to go into their billing account.
You will need to first cancel any active
bookings (if any exist) on this person’s account. On their profile page, click ‘Remove’,
then ‘Find Bookings’.
Click ‘Select Series’ next to the
earliest session and then ‘Confirm’.
You now need to reverse the payment. Follow the
steps outlined in 11.3 to do this.
After you’ve reversed the invoices, you should
now have a balance of $0.00 on this account.
Click ‘View Account’ to go into the
Billing account and then select the trash can symbol to remove this person from
the billing account. This Billing account should now have no-one attached to it
and have a balance of $0.00.
Navigate back to the people tab, and find the
other person who you would like the person whose billing account you’ve just
removed to join. Open thein profile
Click ‘View Account’ to enter their
Click ‘Add Person’, then ‘Find Person’
and find the individual you removed from the billing account earlier. Select
their name and then click ‘Confirm’
You now need to re-add the booking you removed
earlier. Add this booking back and you should see the Current Balance rise to
reflect the total amount owing for both individuals.