Features

Class Management made simple

You don’t need paper, spreadsheets or clunky software holding your business back. Discover our features that help you streamline your processes and take your business to new heights.

Outstanding Support

Save admin time

Cut your workload in half and spend more time with your students by streamlining your processes.

Automate payments

Automate payments, bookings and communication

Maximise profits

Grow your business with extensive reporting and valuable insights

Pick a feature to learn more
Better Class Management
Managing Your Classes Has Never Been Easier

Get the time back in your day to do more of what you love and simplify the way you create, schedule and manage your classes.

  • Easy scheduling: Set up one-off or recurring classes
  • Flexible Calendar: Apply and save different schedules for school term & holidays
  • Customer Portal: Customers can view & adjust their class schedules online
  • Holiday management: Add public holidays, pro rata payments & notify customers
  • Insightful reporting: Access reports on attendance, payments & capacity
  • Bulk communications: Send updates or class changes via email or SMS to specific customer groups.
  • & much more!

Explore more about booking & scheduling with Udio

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Higher Client Satisfaction
Delight & Excite Your Customers

Your business is all about people and your systems should be too. Udio gives your customers control and helps you connect with them like never before!

  • Customer portal: Online mobile-friendly portal (app coming soon!) allowing customers to book, change or cancel swim classes online - 24/7
  • Family scheduling: Easily sync sibling’s classes by comparing & booking on a single screen
  • Personal communication: Surprise your customers with emails on birthdays & progression milestones
  • Real-time updates: Access real-time class availability, capacity & instructor info
  • Detailed tracking: Parents can track multiple kids’ schedules, their progress and certificates
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More Connected Clients
Build Stronger Connections with Your customers

Keep your customers “in the know” with automated and personal communications tailored to them and their activities

  • Automation: Send automated emails for registrations, first classes, reminders, missed classes, surveys and more
  • Personal touch: Surprise your customers with emails on birthdays & progression milestones
  • Bulk messaging: Easily send mass emails or SMS to specific classes, groups or locations
  • Tailored communications: Tailor each communication with personal information such as their name or class information
  • Progress tracking: Provide and keep kids progress and information in the Customer portal.
  • & much more!
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Easier Payments & Cashflow
Effortlessly Manage Your Payments & Cashflow

No more chasing invoices. Make managing your payments and cashflow a breeze with automated features.

  • Automated payments: Automatically collect payments via direct debit and send confirmation emails for successful payments
  • Insightful reports: See simple but insightful reports on attendance, cashflow and outstanding payments.
  • Failed payment alerts: Auto notifications to you and the customer for failed payments.
  • & much more!
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Support From A Human
World-class Support From a Team of Real People

We’re happy when you’re happy. Get the most out of Udio with our dedicated customer success team, focused on helping you get your business operating at a whole new level of efficiency

  • Dedicated customer team: We will guide you step by step through the entire setup process.
  • Database migration: Send us your files and we’ll do the rest
  • Online Resources: Access a huge library of training guides and information.
  • Setup guide: Helpful onboarding tools to get you started
  • Complete support: We’re dedicated to helping you get the most out of Udio. We’re happy when you’re happy!
  • & much more!

Explore more about real time reporting with Udio

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all features

The full feature set

benefits

Businesses save time and money with Udio

Join the ranks of happy customers that used Udio to streamline and improve their businesses.

8
hours saved on average
15
%
uplift in customer satisfaction & engagement
100
%
reduction in debt collection
Udio Capterra rating
join THOUSANDS OF happy CUSTOMERS

Take control of your business today with Udio

Get started with Udio

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FAQs

Pressing questions? Check out our most-asked questions

Does Udio offer free support?

Yes - email support is provided free of charge for all pricing packages. Phone support is included in our Pro and Elite package.

You can contact our support team Monday – Friday between 8 am and 4 pm (AWST). If your matter is urgent, please send an email stating ‘urgent’ in the subject line or leave a voicemail explaining that you need urgent assistance and someone will be in touch as soon as possible.

You can also access Udio’s help centre within the application which has step-by-step guides, as well as video walk-throughs on our YouTube channel.

Do you offer a free trial?

Yes! We offer an exclusive 3-day free trial so you can experience all the features and benefits Udio has to offer. During this trial, you'll have full access to our platform, allowing you to explore all its capabilities, and see firsthand how Udio can enhance your business.

And if you love Udio as much as we do, you can activate your account seamlessly, with all your progress from the trial period saved. Sign up today and discover the Udio difference!

Can I migrate data from my legacy system to Udio?

Absolutely - you can import your customer information (names, addresses, postcodes, emails and phone numbers) provided they are in Excel format.

A member of our onboarding team can then guide you through how to set up sessions, add customers to sessions and update your pricing to ensure the correct fees are applied.

What system requirements do I need to run Udio?

Udio is fully cloud-based, which means you can access it from your laptop, tablet or mobile from any location with internet access. The application is compatible with all modern web browsers, including Google Chrome, Mozilla Firefox, Safari and Edge.

What are Udio's contract and cancellation policies?

There are no lock-in contracts when you sign up to Udio which means you can cancel at any time.

Cancellation policy

If you decide to cancel your Udio subscription, please provide 30 days’ notice via email. Alternatively, if you’re struggling to perform a certain function or have any questions, please reach out to our expert support team who will be more than happy to help.

I'm researching booking systems for a private school. Is Udio a good fit?

The short answer is yes - Udio currently provides software for private schools and can be adapted to suit your school’s needs.

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I need a swimming pool booking system. How can Udio help?

Udio’s school management system was originally built and designed for swim schools - it has everything you need to run your pool, classes and business more efficiently.

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I'm looking for a tuition class management system - does Udio work?

Yes - Udio is suited to most class-based businesses including tutoring and tuition schools. The easiest way to see if we’d be a good match is by jumping on a quick 10-minute discovery call with our friendly team.

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Can Udio support enterprise businesses

Udio’s flexible school management software can be adapted to suit class-based businesses of all sizes - from independent clubs to state-wide schools or franchises. Get in touch to find out how Udio can support your business.

Does Udio integrate with existing finance systems like Xero and MYOB?

It certainly does; you can bulk export invoices, statements and other accounting data by CSV to upload into any accounting programme your organisation uses.

We also integrate with Zapier which easily connects you to a range of finance and accounting systems.

Who is the preferred partner for direct debits?

Udio's secure software includes built-in integration to multiple providers worldwide, such as Payrix. Say goodbye to late payments and credit card fraud by giving your customers comfort in clarity.

Automatic payments won’t cost you extra; they are included in your regular plan.

How does Udio manage data security?

Udio's cloud-based software is hosted on Amazon Web Services (AWS). Udio follows all AWS’ best practices for data storage and access management to ensure a high level of security including, but not limited to:

  • Data encryption during transit
  • TLD 1.3 standard for browser connections
  • Encrypt sensitive data at rest
  • Routinely audit and upgrade all systems
  • Hash passwords with PBKDF2 and SHA256
  • Enforce minimum password lengths
  • Encrypt with the Advanced Encryption Standard (AES) algorithm in Galois/Counter Mode (GCM)

Udio and AWS are vigilant about your privacy and data. Security starts at the core infrastructure, custom-built for the cloud and designed to meet the most stringent security requirements in the world. AWS infrastructure is monitored 24/7 to ensure the confidentiality, integrity, and availability of your information. The same world-class security experts who monitor this infrastructure also build and maintain our broad selection of innovative security services. As an AWS customer, Udio inherits all the benefits of AWS experience, tested against the strictest of third-party assurance frameworks.

The AWS data centre security strategy is assembled with scalable security controls and multiple layers of defence that help to protect your information. For example, AWS carefully manages potential flood and seismic activity risks. AWS uses physical barriers, security guards, threat detection technology and an in-depth screening process to limit access to data centres. Data systems are backed up, equipment and processes regularly tested and employees continuously trained to be ready for the unexpected.

To validate the security of AWS data centres, external auditors perform testing on more than 2,600 standards and requirements throughout the year. Such independent examination helps ensure that security standards are consistently being met or exceeded. As a result, the most highly regulated organisations in the world trust AWS to protect their data, as do Udio.

The AWS cloud infrastructure has been architected to be one of the most flexible and secure cloud computing environments available today.

Is there a swim school plugin for Wordpress?

There are some basic plugins for school management systems, however, as swim school software is feature-rich, most (like Udio) are hosted on sub-domains for enhanced security and data protection.

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Is your school management system Singapore friendly?

Yes, we service a number of class-based businesses in Singapore, including swim schools and sports clubs.

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Is your swim school software Australia-based?

We are based in Perth, Western Australia and service class-based businesses across the country, as well as New Zealand, Singapore and the UK.

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